IT Service catalogue

General conditions of service

Download General conditions of service (PDF, 465 KB) (in German)

Support & alert times

Download Service categories overview (PDF, 396 KB) (in German)
Download Service category "standard" (white) (PDF, 117 KB) (in German)
Download Service category "day critical" (green) (PDF, 72 KB) (in German)
Download Service category "critical" (blue) (PDF, 72 KB) (in German)

All requests and incident reports are managed and evaluated via the central ticket system. Response and resolution times, quality, security incidents and the ticket survey are collected in order to take any corrective or optimising measures.